Customer Service Supervisor - Appian Staffing (empire, california)
Company Description:
Job Description:
Compensation 80K to 90K You will be directly responsible for a team of 20:
30 people at any given time.
Oversee the entire process for team, and ensure metrics are followed Direct responsibility of analyzing metrics to ensure team is effectively exceeding the minimum standards Required to handle the hiring, development, review, and terminations of all team members Reporting metrics, and weekly analysis to Call Center Director.
Manage weekly meetings with team Requirements Bachelor's degree preferred, three years in similar role is sufficient 3
years in similar role Experience with Excel Managing a team in call center environment Comfortable reporting information to executive management Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Compensation 80K to 90K You will be directly responsible for a team of 20:
30 people at any given time.
Oversee the entire process for team, and ensure metrics are followed Direct responsibility of analyzing metrics to ensure team is effectively exceeding the minimum standards Required to handle the hiring, development, review, and terminations of all team members Reporting metrics, and weekly analysis to Call Center Director.
Manage weekly meetings with team Requirements Bachelor's degree preferred, three years in similar role is sufficient 3
years in similar role Experience with Excel Managing a team in call center environment Comfortable reporting information to executive management Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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