Staff Services Analyst
Modesto, CA Modesto, CA Full-time Full-time $63,336 - $76,981 a year $63,336 - $76,981 a year 12 hours ago 12 hours ago 12 hours ago About the Opportunity ABOUT THE DEPARTMENT The Community Services Agency (CSA) provides a broad range of social services to the community.
CSA is comprised of over 1,100 employees and has an annual operating budget of over $413 million.
CSA partners with County government agencies and numerous community based organizations to create culturally responsive and accessible services.
Over 308,000 residents receive services through CSA.
The Agency is organized into five Divisions:
(1) Adult, Child, and Family Services Division (ACFSD); (2) StanWORKs Division; (3) Homeless and Housing Division; (4) Finance and Operations Division; and (5) Administration Division.
ABOUT THE DIVISION The Housing and Homeless Services division (HHSD) was established in 2019 to coordinate the administration of housing and homeless programs.
The new division integrates CSA housing and homeless programs, contracts, and supportive services and oversees designated countywide homeless and housing projects.
The goal is to support communitywide efforts to address homelessness with coordinated, compassionate, and high quality services.
The division includes administrative responsibilities related to the Access Center Emergency Center, the Access Center and Outreach and Engagement Team, the 9th Street Family Shelter, the Stanislaus Homeless Alliance, and the Stanislaus Community System of Care.
In addition, this division serves as the Collaborative Applicant and the Homeless Management Information System Lead on behalf of the Stanislaus Community System of Care.
The Housing and Homeless Services division seeks motivated professionals who want to use their talents and skills to make a difference.
Our staff are adaptive problem solvers and passionate about enriching people's lives.
If you are mission-driven, dedicated to superior service and support can diligently work independently and in a collaborative environment, join our team.
Community Services Agency, Housing and Homeless Services division is leading the fight to end homelessness in Stanislaus County.
ABOUT THE POSITION Under the supervision of the Staff Services Coordinator, this position is responsible for collecting, managing, and analyzing data for research and evaluation, with a focus on collection of feedback and program assessment.
In addition to these, the Staff Services Analyst is responsible for providing informed guidance on methodology and analyses of data, as well as supporting coordination of larger, interdepartmental requests and projects.
This positions requires the incumbent have the ability to work on confidential and sensitive assignments, and consistently exercise a high degree of initiative, independence, and sound judgment in performing assigned tasks.
The incumbent must be self-motivated, conscientious and dependable.
The incumbent should have strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
Tact and professional courtesy must always be demonstrated.
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Mid-Management/Supervisory bargaining unit for labor relations purposes.
Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.
Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).
The Job Task Analysis provides information detailing the physical and functional demands of the classification.
For the complete job task analysis, visit the Risk Management website at https:
//www.
stancounty.
com/riskmgmt/risk-dm-jta-class-sub-main.
shtm.
Typical Tasks Represent department at agency cross-functional matrix meetings, inter-departmental meetings, and respond to data requests from those meetings as coordinated by HHSD Staff Services Coordinator.
Orient and inform team members and interns on Homeless Count methodology, statistical analysis, results presentation, and related research efforts.
Act as reference/resource for general data analysis process and procedures, research methods, and data visualization solutions, including collection, preparation, extraction, and analysis of data from multiple sources to create summaries, tables, and report sections.
Initiate investigation and formalization of research requests from collaborating agencies, Stanislaus Continuum of Care, community members and HHS colleagues.
This may include clarifying request specifications & use-cases, establishing appropriate methodology, identifying any operational assumptions, and re-tasking request components as needed with/for Staff Services Coordinator.
Supports research and program evaluation related functions of the agency, including data collection, analysis, and presentation of annual Homeless Count results.
Develop and work with Staff Service Coordinator & HHSD staff to operationalize and integrate standardized processes and process improvement for regular data requests and deliverables such as reports, data summaries, dashboards, raw data transfer & data communications.
Lead on assigned projects; implement quality assurance processes, and report tasks and status to supervisor(s), to ensure completion within established timeframe.
Coordinate & fulfill both ad hoc and routine data requests, which are often time-sensitive and complex, and prepare necessary responses to the data request tickets.
Coordinate and provide guidance for systematic context research including, assessing relevant economic, legal, social, and political factors inherent in any programs currently under review and identify issues or challenges that warrant in-depth investigation.
Develop and align both internal and external evaluation and assessments efforts with operational coordination including program goals, needs of participants, and larger system outputs, and agency outcomes.
Support with maintenance of both up-to-date verbal & written knowledge of data elements, and other requirements necessary to provide prudent and effective clarification to external stakeholders and various members of the public.
Assist with development of presentations, reports, data visualizations.
Other duties and special projects as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE English Language-- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative -- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and creating forms.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
SKILLS/ABILITIES Critical Thinking -- Using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Reading Comprehension -- Understanding written sentences and paragraphs in work-related documents.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring -- Monitoring/Assessing performance of organizations to make improvements Systems Evaluation-- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management -- Managing one's own time and the time of others.
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.
g.
, patterns of numbers, letters, words).
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
EDUCATION/EXPERIENCE Completion of thirty (30) college semester units in Public Administration, Business Administration, Economics or a closely related field; AND One (1) year of experience comparable to the position of a Family Services Specialist IV performing functions involving collecting and analyzing data using the Homeless Management Information System (HMIS); OR One (1) year of experience comparable to the position of a Staff Services Technician performing functions such as gathering, coordinating, and organizing information and data for required record keeping and reporting needs; OR Two (2) years performing highly complex clerical duties with lead-worker, programmatical or accounting responsibilities.
Proof of education is required for verification purposes at the time of application.
Applicants who are unable to submit proof must call 209-558-1200 to make other arrangements before 5 pm on the final filing date.
Failure to submit proof of education or make other arrangements before the final filing deadline will result in disqualification.
Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:
00 p.
m.
on the final filing date.
Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
Resumes will not be accepted in lieu of a completed application.
Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application.
Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application.
The online County application is the primary tool used to evaluate your job qualifications.
EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles.
The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.
Application Review and Screening.
Applications are carefully screened based on information provided.
Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
Written Examination.
Applicants will be invited to participate in a written exam that tests knowledge for the position.
Oral Examination.
Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
Eligible Lists.
Candidates who pass the examination will be placed on an eligible list for that classification.
Eligible lists are effective for six months, but may be extended up to eighteen months.
TENTATIVE RECRUITMENT SCHEDULE Application Deadline:
July 5, 2023 Oral Examination:
TENTATIVELY SCHEDULED FOR THE WEEK OF JULY 10, 2023 Note:
The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.
GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.
Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.
Stanislaus County supports the good health of its workforce.
More information is available at http:
//myclubwellness.
org Cell phones are typically incompatible with the online application format or browser.
We recommend using a desktop or laptop computer.
If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
CSA is comprised of over 1,100 employees and has an annual operating budget of over $413 million.
CSA partners with County government agencies and numerous community based organizations to create culturally responsive and accessible services.
Over 308,000 residents receive services through CSA.
The Agency is organized into five Divisions:
(1) Adult, Child, and Family Services Division (ACFSD); (2) StanWORKs Division; (3) Homeless and Housing Division; (4) Finance and Operations Division; and (5) Administration Division.
ABOUT THE DIVISION The Housing and Homeless Services division (HHSD) was established in 2019 to coordinate the administration of housing and homeless programs.
The new division integrates CSA housing and homeless programs, contracts, and supportive services and oversees designated countywide homeless and housing projects.
The goal is to support communitywide efforts to address homelessness with coordinated, compassionate, and high quality services.
The division includes administrative responsibilities related to the Access Center Emergency Center, the Access Center and Outreach and Engagement Team, the 9th Street Family Shelter, the Stanislaus Homeless Alliance, and the Stanislaus Community System of Care.
In addition, this division serves as the Collaborative Applicant and the Homeless Management Information System Lead on behalf of the Stanislaus Community System of Care.
The Housing and Homeless Services division seeks motivated professionals who want to use their talents and skills to make a difference.
Our staff are adaptive problem solvers and passionate about enriching people's lives.
If you are mission-driven, dedicated to superior service and support can diligently work independently and in a collaborative environment, join our team.
Community Services Agency, Housing and Homeless Services division is leading the fight to end homelessness in Stanislaus County.
ABOUT THE POSITION Under the supervision of the Staff Services Coordinator, this position is responsible for collecting, managing, and analyzing data for research and evaluation, with a focus on collection of feedback and program assessment.
In addition to these, the Staff Services Analyst is responsible for providing informed guidance on methodology and analyses of data, as well as supporting coordination of larger, interdepartmental requests and projects.
This positions requires the incumbent have the ability to work on confidential and sensitive assignments, and consistently exercise a high degree of initiative, independence, and sound judgment in performing assigned tasks.
The incumbent must be self-motivated, conscientious and dependable.
The incumbent should have strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
Tact and professional courtesy must always be demonstrated.
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Mid-Management/Supervisory bargaining unit for labor relations purposes.
Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.
Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).
The Job Task Analysis provides information detailing the physical and functional demands of the classification.
For the complete job task analysis, visit the Risk Management website at https:
//www.
stancounty.
com/riskmgmt/risk-dm-jta-class-sub-main.
shtm.
Typical Tasks Represent department at agency cross-functional matrix meetings, inter-departmental meetings, and respond to data requests from those meetings as coordinated by HHSD Staff Services Coordinator.
Orient and inform team members and interns on Homeless Count methodology, statistical analysis, results presentation, and related research efforts.
Act as reference/resource for general data analysis process and procedures, research methods, and data visualization solutions, including collection, preparation, extraction, and analysis of data from multiple sources to create summaries, tables, and report sections.
Initiate investigation and formalization of research requests from collaborating agencies, Stanislaus Continuum of Care, community members and HHS colleagues.
This may include clarifying request specifications & use-cases, establishing appropriate methodology, identifying any operational assumptions, and re-tasking request components as needed with/for Staff Services Coordinator.
Supports research and program evaluation related functions of the agency, including data collection, analysis, and presentation of annual Homeless Count results.
Develop and work with Staff Service Coordinator & HHSD staff to operationalize and integrate standardized processes and process improvement for regular data requests and deliverables such as reports, data summaries, dashboards, raw data transfer & data communications.
Lead on assigned projects; implement quality assurance processes, and report tasks and status to supervisor(s), to ensure completion within established timeframe.
Coordinate & fulfill both ad hoc and routine data requests, which are often time-sensitive and complex, and prepare necessary responses to the data request tickets.
Coordinate and provide guidance for systematic context research including, assessing relevant economic, legal, social, and political factors inherent in any programs currently under review and identify issues or challenges that warrant in-depth investigation.
Develop and align both internal and external evaluation and assessments efforts with operational coordination including program goals, needs of participants, and larger system outputs, and agency outcomes.
Support with maintenance of both up-to-date verbal & written knowledge of data elements, and other requirements necessary to provide prudent and effective clarification to external stakeholders and various members of the public.
Assist with development of presentations, reports, data visualizations.
Other duties and special projects as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE English Language-- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative -- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and creating forms.
Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
SKILLS/ABILITIES Critical Thinking -- Using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Reading Comprehension -- Understanding written sentences and paragraphs in work-related documents.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring -- Monitoring/Assessing performance of organizations to make improvements Systems Evaluation-- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management -- Managing one's own time and the time of others.
Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.
g.
, patterns of numbers, letters, words).
Troubleshooting -- Determining causes of operating errors and deciding what to do about it.
EDUCATION/EXPERIENCE Completion of thirty (30) college semester units in Public Administration, Business Administration, Economics or a closely related field; AND One (1) year of experience comparable to the position of a Family Services Specialist IV performing functions involving collecting and analyzing data using the Homeless Management Information System (HMIS); OR One (1) year of experience comparable to the position of a Staff Services Technician performing functions such as gathering, coordinating, and organizing information and data for required record keeping and reporting needs; OR Two (2) years performing highly complex clerical duties with lead-worker, programmatical or accounting responsibilities.
Proof of education is required for verification purposes at the time of application.
Applicants who are unable to submit proof must call 209-558-1200 to make other arrangements before 5 pm on the final filing date.
Failure to submit proof of education or make other arrangements before the final filing deadline will result in disqualification.
Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:
00 p.
m.
on the final filing date.
Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
Resumes will not be accepted in lieu of a completed application.
Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application.
Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application.
The online County application is the primary tool used to evaluate your job qualifications.
EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles.
The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.
Application Review and Screening.
Applications are carefully screened based on information provided.
Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
Written Examination.
Applicants will be invited to participate in a written exam that tests knowledge for the position.
Oral Examination.
Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
Eligible Lists.
Candidates who pass the examination will be placed on an eligible list for that classification.
Eligible lists are effective for six months, but may be extended up to eighteen months.
TENTATIVE RECRUITMENT SCHEDULE Application Deadline:
July 5, 2023 Oral Examination:
TENTATIVELY SCHEDULED FOR THE WEEK OF JULY 10, 2023 Note:
The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.
GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.
Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.
Stanislaus County supports the good health of its workforce.
More information is available at http:
//myclubwellness.
org Cell phones are typically incompatible with the online application format or browser.
We recommend using a desktop or laptop computer.
If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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