Contact Center Customer Service Representative
Modesto, CA Modesto, CA Full-time Full-time $19.
75 - $25.
00 an hour $19.
75 - $25.
00 an hour 2 days ago 2 days ago 2 days ago Overview:
At OE Federal Credit Union, we are committed to making great things happen for our members.
For over 50 years, our mission has been to build lifelong financial partnerships with our union members and their families.
Join us in making a difference in our members' lives! As a Contact Center Member Services Representative, your role will focus on incoming member calls; assisting our members with financial and non-financial transactions, establishing/updating accounts, processing loan applications, and performing member follow up calls.
To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:
Accept a large volume of inbound member phone calls on a daily basis.
Actively listen to and respond to member needs while having a courteous and helpful attitude.
Educate and cross-sell customers on the company's product and service offerings that can help them meet and exceed their financial needs.
Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our members.
Promptly process member transaction requests on deposit accounts, consumer and mortgage loans, debit and credit cards and Individual Retirement Accounts (IRA).
Develop and maintain a comprehensive knowledge of the company's products and services.
Position Qualifications and Skills:
High School Diploma/ GED required.
Six months of work experience in a customer service capacity required; one year of work experience in a phone-based bank or credit union customer service capacity preferred.
Excellent verbal communication skills required.
Good written communication skills preferred.
Bilingual in English and Spanish preferred.
A list of some of the benefits we offer:
We emphasize a work/life balance Premium pay for bilingual skills (English/Spanish) Medical, dental and vision benefits that cover the employee, spouse and dependents Retiree medical benefits A defined benefit Pension Plan with employer contributions of $3.
50/hour Life Insurance/AD&D 11 Paid Holidays per year 17 days of Paid Time Off (PTO) to start A 401(k) plan Employee loan discounts Casual dress code Salary Range:
$19.
75 - $25.
00/Hour OE Federal Credit Union offers competitive compensation.
The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.
The salary outlined is based on working in Modesto, CA.
Are you ready to join our team? If you think this job is the right fit for your, fill out our online application.
Our application is pretty simple - you upload your resume and answer a few job-related questions.
Once you have completed the application, your information will be sent to our Human Resources team instantly.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
75 - $25.
00 an hour $19.
75 - $25.
00 an hour 2 days ago 2 days ago 2 days ago Overview:
At OE Federal Credit Union, we are committed to making great things happen for our members.
For over 50 years, our mission has been to build lifelong financial partnerships with our union members and their families.
Join us in making a difference in our members' lives! As a Contact Center Member Services Representative, your role will focus on incoming member calls; assisting our members with financial and non-financial transactions, establishing/updating accounts, processing loan applications, and performing member follow up calls.
To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:
Accept a large volume of inbound member phone calls on a daily basis.
Actively listen to and respond to member needs while having a courteous and helpful attitude.
Educate and cross-sell customers on the company's product and service offerings that can help them meet and exceed their financial needs.
Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our members.
Promptly process member transaction requests on deposit accounts, consumer and mortgage loans, debit and credit cards and Individual Retirement Accounts (IRA).
Develop and maintain a comprehensive knowledge of the company's products and services.
Position Qualifications and Skills:
High School Diploma/ GED required.
Six months of work experience in a customer service capacity required; one year of work experience in a phone-based bank or credit union customer service capacity preferred.
Excellent verbal communication skills required.
Good written communication skills preferred.
Bilingual in English and Spanish preferred.
A list of some of the benefits we offer:
We emphasize a work/life balance Premium pay for bilingual skills (English/Spanish) Medical, dental and vision benefits that cover the employee, spouse and dependents Retiree medical benefits A defined benefit Pension Plan with employer contributions of $3.
50/hour Life Insurance/AD&D 11 Paid Holidays per year 17 days of Paid Time Off (PTO) to start A 401(k) plan Employee loan discounts Casual dress code Salary Range:
$19.
75 - $25.
00/Hour OE Federal Credit Union offers competitive compensation.
The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer.
The salary outlined is based on working in Modesto, CA.
Are you ready to join our team? If you think this job is the right fit for your, fill out our online application.
Our application is pretty simple - you upload your resume and answer a few job-related questions.
Once you have completed the application, your information will be sent to our Human Resources team instantly.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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