Customer Service Representative
YSP Associates YSP Associates Modesto, CA Modesto, CA Full-time Full-time $800 - $850 a week $800 - $850 a week 2 days ago 2 days ago 2 days ago About Us Here at YSP Associates, our client based outsourcing services are designed to exceed our clients expectations.
And they do.
We make 30 million interactions per year.
Our goal is to provide the best experiences, as we establish a human connection with current and potential customers.
Job Description We are searching for a polite, professional customer service representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The customer service representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient.
You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities:
Answering to and interacting with clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with clients, confirming or clarifying information and diffusing tense callers, as needed.
Building lasting relationships with clients and other customer service representatives based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Job Type:
Full-time Pay:
$800.
00 - $850.
00 per week
Benefits:
Dental insurance Health insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Modesto, CA 95350:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person We are searching for a polite, professional customer service representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The customer service representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
And they do.
We make 30 million interactions per year.
Our goal is to provide the best experiences, as we establish a human connection with current and potential customers.
Job Description We are searching for a polite, professional customer service representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The customer service representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful customer service representative, you should be customer-focused, detail oriented, and efficient.
You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities:
Answering to and interacting with clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with clients, confirming or clarifying information and diffusing tense callers, as needed.
Building lasting relationships with clients and other customer service representatives based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Job Type:
Full-time Pay:
$800.
00 - $850.
00 per week
Benefits:
Dental insurance Health insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Modesto, CA 95350:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person We are searching for a polite, professional customer service representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.
The customer service representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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