Lead Medical Support Assistant
Work Schedule:
Monday through Friday, 8:
00am to 4:
30pm. Management reserves the right to determine and/or change tour of duty. Functional Statement Title:
Lead Medical Support Assistant The major duties and responsibilities include, but are not limited to:
Coordinates with the patient care team to review the clinic utilization of various reports. Prepare work schedules and ensures that clinics are adequately staffed. Oversees and monitors that clerical staff are appropriately scheduling appointments. Working at the front desk and representing the first interaction our patients. Ensures staff is sufficiently trained to handle the unique needs of each clinic. Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in spoken and written English in accordance with VA Policy. Must be willing to be willing to undergo a pre-employment medical examination/physical, TB test and other medical related requirements. One year experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or one year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
In addition to the basic requirements, the following qualification criteria must be met for the grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade.GS- 7:
One (1) year of experience equivalent to the next lower grade level, GS-6. Candidates must demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; and organizing the work structure of his/her assigned areas. References:
Input applicable VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.The full performance level of this vacancy is GS-7.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday through Friday, 8:
00am to 4:
30pm. Management reserves the right to determine and/or change tour of duty. Functional Statement Title:
Lead Medical Support Assistant The major duties and responsibilities include, but are not limited to:
Coordinates with the patient care team to review the clinic utilization of various reports. Prepare work schedules and ensures that clinics are adequately staffed. Oversees and monitors that clerical staff are appropriately scheduling appointments. Working at the front desk and representing the first interaction our patients. Ensures staff is sufficiently trained to handle the unique needs of each clinic. Basic Requirements:
U.S. citizenship. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in spoken and written English in accordance with VA Policy. Must be willing to be willing to undergo a pre-employment medical examination/physical, TB test and other medical related requirements. One year experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or one year above high school or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations:
In addition to the basic requirements, the following qualification criteria must be met for the grade. The candidate's qualifications must clearly demonstrate the level of competence required for the grade.GS- 7:
One (1) year of experience equivalent to the next lower grade level, GS-6. Candidates must demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; and organizing the work structure of his/her assigned areas. References:
Input applicable VA Handbook 5005/53, Part II, Appendix G45. This can be found in the local Human Resources Office.The full performance level of this vacancy is GS-7.
- Department:
0679 Medical Support Assistance - Salary Range:
$42,053 to $54,670 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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